Return & Exchange Policy

Customers have up to 5 days from the date of receiving their order to request a return, refund, or size exchange.

Please note: Our courier partners do not permit package inspection upon delivery. However, if there is any issue with your order, you can reach out to us within the return window, and we will be happy to assist you.

How to Request a Return or Exchange:

• Contact us via direct message or email.

• For orders within Cairo , returns and exchanges must be processed at our First Settlement office. Courier services are not available for these cases.

• For orders outside Cairo , customers are responsible for covering the return shipping fees. In case of size exchanges, both the return and the reshipment delivery fees must be paid.

Conditions for Return or Exchange:

• Items must be new, unworn, unwashed , and with original tags attached .

• Items without tags or those showing signs of use will not be accepted.

• Exchanges and returns are only possible if the requested item is available in stock.
  
  
  

  Return and Exchange Policy

  Customers are allowed to request a return, refund, or exchange of size within 5 days from the date of receiving the order.

  Please note: The shipping company does not allow parcels to be opened upon receipt. However, if there is any problem with your order, please contact us during the return period and we will assist you.

  How to submit a return or exchange request:

  • Contact us via direct messages or email.

  • For orders within Cairo , returns or exchanges can only be processed through our office in the First Settlement. Shipping is not available in these cases.

  • For orders outside Cairo , the customer is responsible for the return shipping costs. In the event of an exchange for a different size, the return fee is charged in addition to the delivery fee for the new item.

  Return or exchange terms:

  • The product must be new, unused, unwashed , and have all original tags attached.

  • Products that do not have tags or show signs of use will not be accepted.

  • Returns or exchanges are only allowed if the desired product is available in stock.